Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
My product seems to not be working?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
What does 'International Shipping Centre' mean?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Import Duties & Taxes on International Shipments
Data Processing
Cookies Policy
Privacy Policy
Pricing and Billing
Do I have to pay VAT (Value Add Tax) on my order?
I have a question on my charges.
I need a copy of my receipt/invoice.
How do I use my EC VAT Number on my order?
What currency is displayed on the Shoot35 website?
Buyer's Guide
How do I redeem a promotional code?
How do I find my product?
How do I navigate the site?
The product I want is out of stock.
Additional Support
How do I contact you?